This is an extension of the 'stop taking negativity personally' point elaborated in the previous segment. It is very important to practice, hone and apply this skill in order to be able to take negative customer experience with a pinch of salt. You see, if you wish to succeed, you need to get rid of all ego and the best way to do this is by not taking things personally or getting emotional over customer outbursts.
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David Pocock, 6. Scott Fardy, 5. Sam Carter, 4. MY FATHER LIVED AND WORKED VERY HARD IN JERSEY. HE IS BURIED IN SURVILLE. I HAVE BEEN COMING TO JERSEY FOR ABOUT 28 YEARS (IT IS MY HAVEN MY PARADISE) HOWEVER IT HAS CHANGED FOR THE WORST AND IT BREAKS MY HEART.
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